Privacy Policy


You must be at least 18 years of age or older to subscribe to our service. Minors may only use the  service with the involvement, supervision, and approval of a parent or legal guardian.   

  1. Introduction  

Xfinite Blocklabs Ltd. takes your privacy very seriously and we know that you care how information  about you is used and shared, and we appreciate your trust and that we will do so carefully and sensibly.  Our Platform has always been mindful of your privacy and thereby this policy will come handy for you  to understand what information we collect, store, use, disclose and transfer. This Privacy Policy explains  our practices, including your choices, regarding the collection, use, and disclosure of certain  information, including your personal information in connection with our service.  

By using our Services, you agree to our use of your personal information (including sensitive personal  information) in accordance with this Privacy Policy, as may be amended from time to time by us at our  discretion. You also agree and consent to us collecting, storing, processing, transferring, and sharing  your personal information (including sensitive personal information) with third parties or service  providers for the purposes set out in this policy. 


  1. Collection of Information  


We receive and store information about you such as:  

  1. Information you provide to us: We collect information you provide to us which includes:
  • your name, username, profile pictures, digital profile, photograph, email address, address or postal code, payment method(s), and telephone number. We collect this information in a number of ways, including when you enter it while creating an account to use our  services, interact with our customer service, or participate in surveys or marketing  promotions, or information about your actions in connection with the account that you  engage with on social media accounts, without any compensation to you; 
  • information when you choose to provide ratings, taste preferences, account settings (including preferences set in the “Account” section of our website), or otherwise provide information to us through our service or elsewhere. 
  1. Information we collect automatically: We collect information about you and your use of our service, your interactions with us and our advertising, as well as information regarding your network, network devices, and your computer or other compatible devices you might use to access  our service (such as gaming systems, smart TVs, mobile devices, set top boxes, and other streaming  media devices). This information includes: 
  • your activity on our service, such as title selections, shows you have watched, and search queries;
  • your interactions with our emails and texts, and with our messages through push and online messaging channels;
  • details of your interactions with our customer service, such as the date, time and reason for contacting us, transcripts of any chat conversations, and if you call us, your phone number and call recordings; 
  • device IDs or other unique identifiers, including for your network devices, and compatible devices on your Wi-Fi network;
  • resettable device identifiers (also known as advertising identifiers), such as those on mobile devices, tablets, and streaming media devices that include such identifiers (see the “Cookies and Internet Advertising” section below for more information); 
  • device and software characteristics (such as type and configuration), connection information including type (Wi-Fi, cellular), statistics on page views, referring source (for example, referral URLs), IP address (which may tell us your general location), browser and  standard web server log information; 
  • information collected via the use of cookies, web beacons and other technologies, including ad data (such as information on the availability and delivery of ads, the site URL, as well as the date and time). (See our “Cookies and Internet Advertising” section for more  details.) 

iii. Information from partners: We collect information from other companies with whom you have a  relationship (“Partners”). These Partners might include (depending on what services you use): your  TV or internet service provider, or other streaming media device providers who make our service  available on their device; mobile phone carriers or other companies who provide services to you  and collect payment for our services for distribution to us or provide pre-paid promotions for our  service; and voice assistant platform providers who enable interaction with our service through  voice commands. The information Partners provide us varies depending on the nature of the  Partner services, and may include: 

  • search queries and commands applicable to Xfinite Blocklabs Ltd. that you make through Partner devices or voice assistant platforms;
  • service activation information such as your email address or other contact information; IP addresses, device IDs or other unique identifiers, as well as associated pre-paid promotion, billing and user interface information, that support user authentication, the service registration experience, Partner payment processing, and the presentation of  Xfinite Blocklabs Ltd. content to you through portions of the Partner user interface. 
  1. Information from other sources: We also obtain information from other sources. We protect this information according to the practices described in this Privacy Policy, plus any additional restrictions imposed by the source of the data. These sources vary over time, but could include: 
  • service providers that help us determine a location based on your IP address in order to customize our service and for other uses consistent with this Privacy Policy;
  • security service providers who provide us with information to secure our systems, prevent fraud and help us protect the security of your accounts;
  • payment service providers who provide us with payment or balance information, or updates to that information, based on their relationship with you;
  • online and offline data providers, from which we obtain aggregated demographic, interest based and online advertising related data;
  • publicly available sources such as publicly available posts on social media platforms and information available through public databases associating IP addresses with internet service providers (ISPs). 
  1. Third Party Links.

This Platform may contain links to other websites. If you click on such third-party links, you will be  directed to another website and Xfinite Blocklabs Ltd. shall not be responsible for the privacy  practices or policies of such third-party websites. We will only collect data provided to us from you.  We have no control over and assume no responsibility for the policies of any third-party sites. We  recommend that you familiarize yourself with the privacy policies of such websites to determine  how they handle any information they separately collect from you. This Policy does not address,  and we are not responsible for, the privacy practices of websites operated by third parties, whether  they are linked to or otherwise accessible from an Application, the Services, or the Site. The  inclusion of a link or accessibility of third-party websites does not imply endorsement of such third  party.  

  1. How is the information used  

We use your personal information to operate, provide, develop, and improve the products and  services that we offer our customers. These purposes include: 

  • To determine your general geographic location, provide you with customized and personalized  viewing recommendations for content we think will be of interest to you; 
  • To provide functionality, analyze performance, fix errors, and improve the usability and  effectiveness of our Services. 
  • To recommend features, products, and services that might be of interest to you, identify your  preferences, and personalize your experience with our Services. 
  • In certain cases, we collect and use your personal information to comply with laws. For  instance, we collect your information for identity verification and other purposes. To communicate with you in relation to our Services via different channels (e.g., by phone, e mail, chat).
  • Advertising. We use your personal information to display interest-based ads for features,  products, and services that might be of interest to you. We do not use information that  personally identifies you to display interest-based ads.  
  • Fraud Prevention and Credit Risks. We use personal information to prevent and detect fraud  and abuse in order to protect the security of our users. We may also use scoring methods to  assess and manage credit risks. 
  1. Information Sharing and Disclosure  

We disclose your information for certain purposes and to third parties, as described below where: You have provided us your consent towards such disclosure. 

  • We share your information among Xfinite Blocklabs Ltd. and affiliates as needed for: providing  you with access to our services; providing customer support; making decisions about service  improvements; content development; and for other purposes described in the Use of  Information section of this Privacy Statement. 
  • We use other companies, agents or contractors (“Service Providers”) to perform services on  our behalf or to assist us with the provision of services to you. For example, we engage Service  Providers to provide marketing, advertising, communications, security, infrastructure and IT  services, to customize, personalize and optimize our service, to provide customer service, to  analyze and enhance data (including data about users’ interactions with our service), and to  process and administer consumer surveys. In the course of providing such services, we may  provide these Service Providers your personal or other information such as your location,  camera and gallery information, including but not limited to email address, contact  information, device information, IP addresses, device IDs or other unique identifiers. We may  use and share such data and information collected from you with our Service Providers and  third parties for the purpose of their usage over the apps such as “Branch” and other  applications. We do not authorize them to use or disclose your personal information except in connection with providing their services (which includes maintaining and improving their  services). 
  • As described above, you may have a relationship with one or more of our Partners, in which  case we may share certain information with them in order to coordinate with them on  providing our services to members and providing information about the availability of our  service. 
  • We may offer joint promotions or programs that, in order for your participation, will require  us to share your information with third parties. In fulfilling these types of promotions, we may  share your name and other information in connection with fulfilling the incentive. Please note  that these third parties are responsible for their own privacy practices. 
  • We may disclose and otherwise use your personal and other information where we reasonably  believe such disclosure is needed to (a) satisfy any applicable law, regulation, legal process, or  governmental request, (b) enforce applicable terms of use, including investigation of potential  violations thereof, (c) detect, prevent, or otherwise address illegal or suspected illegal activities  (including payment fraud), security or technical issues, or (d) protect against harm to the rights, 

property or safety of Xfinite Blocklabs Ltd., its users or the public, as required or permitted by  law. If you use any applications covered by intellectual property rights that we have and make  available on Xfinite Blocklabs Ltd., we retain all the right to any and all such creatives or  products created on Xfinite Blocklabs Ltd. and we may use such creatives/ products for any  marketing, promotional or any other reasonable activities without making any of your personal  information available to the public.  

  • In connection with any reorganization, restructuring, merger or sale, or other transfer of  assets, we will transfer information, including personal information, provided that the receiving  party agrees to respect your personal information in a manner that is consistent with our  Privacy Policy. 

Whenever in the course of sharing information we transfer personal information to other  countries we will ensure that the information is transferred in accordance with this Privacy  Policy and as permitted by the applicable laws on data protection. 

  • You may also choose to disclose your information in the following ways: 
  • certain portions of our service may contain a tool which gives you the option to share  information by email, text message and social or other sharing applications, using the clients  and applications on your smart device; 
  • social plugins and similar technologies allow you to share information. Social plugins and social  applications are operated by the social networks themselves and are subject to their terms of  use and privacy policies. 
  • If you choose to register to use the Platform using your social network account details (e.g.,  Facebook, Twitter, Instagram, Google), you will provide us or allow your social network to  provide us with your username and public profile. We will likewise share certain information  with the relevant social network such as your app ID, access token and the referring URL.  
  • We may also share your information with other members, subsidiaries, or affiliates of our  company (platform).  
  1. Your Choices  
  • Email and Text Messages. If you no longer want to receive certain communications from us via  email or text message, simply access the settings option of our website and uncheck those  items to unsubscribe. Alternatively, click the “unsubscribe” link in the email or reply STOP (or  as otherwise instructed) to the text message. Please note that you cannot unsubscribe from  service-related correspondence from us, such as messages relating to your account  transactions.  
  • Push Notifications. You can choose to receive mobile push notifications from us. On some  device operating systems, you will be automatically enrolled in the notifications. If you  subsequently decide you no longer wish to receive these notifications, you can use your mobile  device’s settings functionality to turn them off. We also offer push notifications on certain web 

browsers. If you agree to receive those notifications and subsequently decide you no longer  wish to receive these notifications, you can use your browser’s settings to turn them off.  

  • Interest-Based Ads. Interest-based ads are online ads that are tailored to your likely interests  based on your use of various apps and websites across the Internet. If you are using a browser,  then cookies and web beacons can be used to collect information to help determine your likely  interests. If you are using a mobile device, tablet, or streaming media device that includes a  resettable device identifier, then that identifier can be used to help determine your likely  interests. For your choices about interest-based ads, please see the “Cookies and Internet  Advertising”.  
  • Matched Identifier Communications. Some third-party sites and apps allow us to reach our  users with online promotions about our titles and services by sending a privacy protective  identifier to the third party. A privacy protective identifier means we convert the original  information (such as an email address or phone number) into a value to keep the original  information from being revealed. The third party compares the privacy protective identifier to  identifiers in its database and there will be a match only if you have used the same identifier  (such as an email address) with us and the third party. If there is a match, we can then choose  whether or not to send a given promotional communication to you on that third-party site or  app and can optimize and better measure the effectiveness of online advertising. You can opt  out of such communications from the settings of our website.  


  1. Data Security and Retention of Data  

We deeply care about your privacy, security, and confidentiality of your information. We are  committed to protect your personally identifiable information from unauthorized disclosure and  to prevent possible security breaches. However, please be aware that no security measures that  we take to protect your information are absolutely guaranteed to avoid unauthorized access or use  of your information.  

We retain User information only as long as it would be necessary, subject to the laws applicable.  You understand that it may not be possible to completely remove and delete all your information  from our database even if you choose to opt out of our services.  

  1. Changes to this Policy  

We will update this Privacy Policy from time to time in response to changing legal, regulatory or  operational requirements. We will provide notice of any such changes (including when they will  take effect) in accordance with law. We will never materially change our policies and practices to  make them less protective of your information collected in the past without consent of the affected  users. Your continued use of our service after any such updates take effect will constitute  acknowledgement and (as applicable) acceptance of those changes. If you do not wish to  acknowledge or accept any updates to this policy, you may cancel your use of our service.  

  1. Grievance Redressal 

If you have any questions or comments about this Policy or our privacy practices, please send us a  mail at [insert email id]. Commeid.


  1. Cookies and Internet Advertising  


We and our Service Providers use cookies and other technologies (such as web beacons), as well  as resettable device identifiers, for various reasons. We want you to be informed about our use of  these technologies, so this section explains the types of technologies we use, what they do, and  your choices regarding their use. 

Cookies and similar technologies, web beacons, and resettable device identifiers Cookies are small data files that are commonly stored on your device when you browse and use  websites and online services. We use other technologies such as browser storage and plugins (e.g.,  HTML5, IndexedDB, and WebSQL). Like cookies, these other technologies may store small amounts  of data on your device. Web beacons (also known as clear gifs or pixel tags) often work in  conjunction with cookies. In many cases, declining cookies will impair the effectiveness of web  beacons associated with those cookies. 

If you use our app on a mobile device, tablet, or streaming media device, we may collect a  resettable device identifier from your device. Resettable device identifiers (also known as  advertising identifiers) are similar to cookies and are found on many mobile devices and tablets  (for example, the “Identifier for Advertisers” (or IDFA) on Apple iOS devices and the “Google  Advertising ID” on Android devices), and certain streaming media devices. Like cookies, resettable  device identifiers are used to make online advertising more relevant and for analytics and  optimization purposes.  

We use these types of technologies for various reasons, like making it easy to access our services  by remembering you when you return; to provide, analyze, understand and enhance the use of our  services; to enforce our terms, prevent fraud; to improve site performance, monitor visitor traffic  and actions on our site; and to deliver and tailor our marketing or advertising, and to understand  interactions with our emails, marketing, and online ads on third party sites.  

By using the Site, you consent to our cookies, which are basically files that web servers place on  your Device. The use of cookies on the Site allows you to enjoy more seamless visits to the Site and  more accurately measures your behavior on it.  

There are two types of cookies that we may use: session and persistent.  

  • Session cookies exist only during an online session and are removed from your Device  when you close the browser software.  
  • Persistent cookies remain on your Device after the browser has been closed. While the  cookies used on the Site do not identify you personally, they recognize your browser,  unless you choose to identify yourself voluntarily.  

You may choose to identify yourself for any one of the following reasons: by asking the browser  to remember your username and password, or by requesting more information on any content  or service available on the Site. You may prevent the installation of cookies through your  


browser settings; in which case not all functionalities of the Site may be available to you  depending on the browser settings. You may also configure your browser to accept all cookies,  reject all cookies, or notify you when a cookie is set. We request you to check your browser  and/or contact the administrators to learn how to change your cookie preferences. 

We may also use Web Beacons in combination with cookies to understand how you interact  with Site. Web Beacons are typically transparent graphic images that are placed on the Site or  in an email and allows the Site to measure your actions in opening the page that contains the  Web Beacon. We may also use other asynchronous methods and / or technology in  combination with / without other tracking technologies to understand a User’s interaction with  Site and content residing therein. This Site may use a web analytics service provider who may  use an Analytics Tool. Analytics Tools use cookies, text files, SDKs, APIs that are stored on your  Device and allow an analysis of your use of the Site. The information generated by the cookie  about your use of the Site, including the IP address, may be transferred to and stored on a  server of analytics service provider, which may not be located within India and who may use  such information, to analyze your use of the Site, to create reports about the web site activities  and to provide further services associated with the use of the Site. Furthermore, it may transfer  such information to third parties, to the extent legally required or if such third parties process  the data on behalf of the service provider. By using the Site, you consent to such transfer of  Personal Information including storage on servers not located within India. 

Last updated on: 3rd December, 2021